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(888) 646 - SAFE
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ORLANDO, FL EG 000209

What telephone providers will work with my alarm?
AT&T, Comcast, Brighthouse, Embarq, Media Com, and GT

Can changing telephone providers cause problems with my alarm?
Phone and cable companies connect their phone lines in different ways. Once changes have been made you will need to test your alarm. However, most cases will require a service call. Please refer to our monthly testing procedures for testing.

What should I do if my telephone is not working?
Sometimes the alarm will fail to release the phone line after transmitting an alarm causing the telephone to remain tied up.There is a quick disconnect in your main control panel that can be used to determine if the problem is being caused by the alarm. There is a grey phone jack plugged into the RJ block that will restore phone lines when disconnected if it is the alarm that is causing the problem.

What is a radio backup?
Radio backup will send us a signal when an alarm occurs even if the phones are cut or not working. Click here to get more information about the Cell back up radio and Total Connect ...

Will my alarm still work if my power goes out?
Your backup battery will keep the system active.A power outage can cause the trouble light to come on, but should clear when power is restored. Refer to system manuals for troubleshooting.

How long will my system's backup battery last?
Most cases 24 to 48 hours. The battery will be recharged once power is restored and can take up to 72 hours to fully recharge. Once the battery is recharged the trouble light should go out.

How am I supposed to do the required monthly testing?
Your window and door contacts are best tested by activating your chime mode and opening and closing each making sure the chime is sounded. To test communications simply arm the system and set it off, wait for the call from our monitoring station and let them know you are testing.

How do I test my glass break?
Call for service.

How do I test my smoke detector?
Smoke detectors are supervised by the control panel 24 hours a day whether the system is armed or disarmed. If there are any troubles with your fire protection your keypad should let you know.

I think my smoke detectors are beeping.
A beeping smoke detector is a sign of a low battery. If one of our monitored smoke detectors has a low battery the trouble light on the keypad will be displayed. If no trouble light is present and you are still hearing a beeping it is most likely one of your house smoke detectors.

My clock is showing the wrong time.
Refer to system manual for resetting.

How do I change my codes?
In addition to the master code most systems offer secondary user codes. Refer to your system manual for resetting. Click here for Manuals page

How do I find out why my trouble light is on?
A trouble light can be caused by different problems, and has a different meaning for each type of system. Refer to system manuals for troubleshooting. Click here for Manuals page  

How do I change my batteries?
Your system back up battery is located in your main control panel and can be easily replaced. Remove the old battery and re-connecting the red and black leads to the new battery. The leads and battery are color coded to prevent incorrect installation. If you need to change the contact and motion batteries you will need to remove the cover of the contact or motion. The contact batteries will always be inserted with the positive side, (the side with the writing and the + sign) facing up.Motions use a lithium battery and can only be installed one way. Once the batteries are replaced your system will need to be reset. Enter your code and press off. Enter code press test, enter code and press off again.

What is radio trouble?
Radio trouble is caused by an outside radio interfering with the transmission of the wireless devices on your alarm. In most cases this can be cleared by entering your code and pressing off, enter code and press test, enter code and press off again.In most cases this will clear the trouble light. If this problem is repetitive there could be a low battery or a problem with a contact.

Why did my system stop talking?
The voice response is a part of your 2-way system.Your alarm should still communicate, but instead of responding over the 2-way you will receive a telephone call when an alarm signal is received. A service call is required for repair.

Why does my motion case a false alarm even when there is no one inside?
A motion detector looks for movement and temperature change in the area. Most false alarms are caused by pets. Even if you have a pet motion certain movements and erratic behavior from the pet can be picked up. Cats are the main cause because of their ability to jump. Try to keep ceiling fans off and do not place indoor trees or tall plants directly in front of the motion detector and keep tall cabinets and furniture that is accessible by pets away from the motion detector.

Why does my keypad show memory on it?
The alarm memory lets you know what zone caused the alarm. To rest, arm and disarm the system.

Part of my contact fell off and the zone is showing open.
Contacts have 2 parts, one mounted on the frame and a second piece mounted on the window or door. Most contacts are mounted using double sided tape and a silicone adhesive instead of screws to prevent damage to the window. Time and moisture build up can cause the adhesive to loosen.Contacts can be remounted using any sort of 2 sided tape and silicone or any other type of waterproof adhesive.

How can I arm my system with a window open?
Most alarms have a bypass feature that will allow you to arm the system with a window open. Refer to the system manuals for bypassing zones. Click here for Manuals page

If I am adding onto my home can I add onto my existing security system?
In most cases your existing security system can be expanded to secure your home addition. If the addition is going to be a 2-story, it should be pre-wired before insulation and drywall are installed to ensure the devices can be placed in the desired locations. Contact our service department for estimates.

Is there anything I need to do when I replace my windows?
If possible remove the contacts and magnets and keep in a safe place for remounting, If the window contacts are hardwired into the system be sure the wires are pulled through the new windows for easy remounting. Make sure the window and door installers are aware you have a security system so they install the new windows accordingly.

Can I secure a storage unit outside?
Outdoor storage areas can be contacted but will have to be hardwired into your system through conduit. A 1 or 2 inch PVC pipe with a pull string must be run from the building to the house prior to the service call. If the outdoor storage is close to the house it may be secured by a wireless contact. 


Sunshine State Security Inc. is dedicated to providing rapid response and peace of mind 24 hours a day, 7 days a week. Our trained security monitoring professionals are always ready to contact the necessary emergency agencies and have them promptly on their way to your home or business.
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